Software Concepts provides a number of different methods to support a client’s business and information technology needs. If you need assistance, we are fully staffed and organized to address your issues immediately. How do you get support? It’s easy – choose a method that’s right for you.

Phone: When you call us for help, you are connected immediately to an experienced, fully certified IT engineer who is also a programmer. We help resolve issues immediately, or work with you proactively to resolve your business or technology problem. If you have an unusual business requirement, we can start the business requirements analysis process immediately. As we own the source code to our DS90 application, we modify the software to fit your business process needs.

Online: We offer several methods of diagnostic support to resolve computing issues, including secure remote access and using GoToMeeting for “one on one” problem solving. Whether you have issues with your ISP, viruses or new user configurations, we are set up to troubleshoot problems quickly and correctly!

On Site: We provide on site support when you need it. Many clients rely on us to provide their entire IT support function, as we deliver a “soup to nuts” range of services. Whether migrating your legacy data into a new environment, configuring new peripherals or training new users, we provide services and support to help each and every type of customer.